Booking Terms & Conditions.
Policy updated 1st September 2024
I genuinely want your walking holiday with us to be memorable, and I hope that we can offer you the flexibility to meet all your expectations. Therefore, we have what I believe are reasonable terms and conditions.
Reserving A Walking Holiday
To reserve your chosen walking holiday, you should submit an individual booking form (group bookings below). Once received, the holiday will be reserved for seven days. After these seven days, I will contact you to confirm that you'd like to proceed with the booking. Once confirmed, I will provide information on how to pay the non-refundable 10% deposit or the total amount if the booking is less than six weeks from your arrival date.
Only upon receipt of the payment will the booking be secured.
If I don't hear from you, I will presume that you no longer want to book the holiday, and the reservation will be automatically cancelled.
Group Booking
If you want to book for a group, please use a ‘Group Booking Form’. The booking form must include a primary contact with the authority to act on behalf of all group members.
Each group member must complete and submit an individual booking form.
Full Payment
Full payment is six weeks before your arrival date, where failure to make this payment may mean the cancellation terms are invoked.
Payment
The payment is in Euros to a Spanish bank account. I will provide these details on your invoice.
Booking Cancellation
Please let me know as soon as possible if you need to cancel your walking holiday. I will try to resell the booking and offer you a refund.
If I am unable to resell your booking, then the following cancellation costs will apply:
From three to six weeks before arrival. 50% cancellation fee (of the total cost).
Less than three weeks before arrival. 75% cancellation fee (of the total cost).
If you'd like to change the dates of your booking, then please contact me right away.
Cancellation Or Alteration To Your Walking Holiday By Andalucía on Foot
Whilst every attempt is made to ensure I can offer the walking holiday you have booked, I reserve the right to cancel any walking holiday due to:
Circumstances outside my control include but are not limited to, war, civil unrest, strikes, accidents, incapacitating illness, fire, flood, and travel disruption.
Where a walking holiday is cancelled, I will offer you a full refund of the money paid or move your booking to an alternative date.
When you arrive for your walking holiday, conditions outside my control (i.e., weather, local fiestas, access restrictions) may require me to reschedule or change the walks advertised for your particular walking holiday. If this happens, I will offer a suitable alternative day of walking.
Participation Statement
Whilst your safety, comfort, and enjoyment are the overriding aims of all our walking holidays, walking in wild areas, hills, and mountains contains an element of inherent risk.
I will ask you to read and sign a statement of risk and liability, which forms part of your acceptance of the booking.
Your Responsibilities
When booking one of the walking holidays, please ensure that the chosen itinerary matches your current abilities and fitness. Each walk has been graded, and these are explained in our blog article 'Choosing Your Walks' or in the attached information included in the confirmation email when reserving your holiday.
If you have any questions or concerns, please contact me before making any payment.
Medical
Please let me know of any relevant pre-existing medical conditions during your stay and any control measures you may use.
Age Limits
There are no minimum or maximum ages for our walking holidays, as I would expect that all participants are physically and mentally fit for their chosen activity. A parent or guardian should accompany those under the age of 18.
Insurance
Please ensure you have the necessary travel/health insurance covering the activity you will be doing. I will need confirmation of this.
Airport Transfer
I operate a free airport transfer service and arrange it around the flight times of the other walkers. If you wish to use this service, you may need to be flexible when you arrive at the airport or when I return you for your departure.
If the transfer times are unsuitable for you, I can arrange a taxi, but this will be at your own expense.
Concerns/Complaints
Please let me know if you are concerned about any aspect of the walking holiday. I work hard to ensure that things go as smoothly as possible and are always receptive to a different approach.
I hope there is no reason to find fault, but if anything genuinely grates you, please let me know immediately. We are all approachable and will resolve any issues as fast as possible.
